A few months ago there were some toy recalls. You might have heard about them in the news. Several of Adams toys were on the recall lists, including a Thomas (the tank engine) toy train. We followed the instructions on the manufacturer’s web site, mailed it back to them (at our expense… to be reimbursed later), and a few weeks later we received a replacement. They even threw in a bonus train, a little good will gesture to let us know that they wanted to make up for the inconvenience.
Today we got a letter in the mail. It was from the manufacturer again. It seems they were recalling the bonus train they sent us. All we have to do is mail the train back to them (at our expense… to be reimbursed later), and they’ll send a replacement gift to us.
I almost feel bad for the person that had to type that letter.