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Fighting the good fight
The latest skirmish in the Insurance Wars… a conversation with a customer service rep.**
You said you paid that bill.
“We did but we changed our minds.”
Come again?
“We paid it but we took our money back.”
I realize your reasons seem self-evident to you, but could you give me a clue?
“We sent you a letter in the beginning of the year which clearly states this procedure will now require pre-authorization. You did not get pre-authorization.”
But you paid at first…
“… a mistake we corrected.”
Finishing my thought… after the procedure was done LAST YEAR.
“Oh, well we must have thought the procedure was done this year.”
You mean two weeks from now?!?
“I don’t understand.”
It must be going around.
“Sorry?”
The date of service was November 28th, 2011. If you change the year to 2012 it hasn’t happened yet. In fact, why don’t you keep it the way it is, consider this claim as a request for pre-authorization, and pay my doctor next month?
“I’m afraid it doesn’t work that way.”
I’m afraid it doesn’t work at all.
“Your attitude isn’t helping.”
I’ve got a long list suggesting it won’t hurt.
“Sir…”
I’m sorry. Will you please just pay the claim? I’m not above begging.
“We’ll need your doctor to resubmit the claim.”
“…”
“Sir? Are you there?”
Sorry, I was trying to think of something nice to say.
**While the information presented is accurate, I’ve embellished the dialog a little to burn off a little frustration after the fact.
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Freak out
I’ve started this post once or twice a week for months. I get out a sentence or two and stop – too tired, too fried, or too apathetic to continue. I’ve been MIA most of this year, clicking the occasional “like” the few times I venture out into social media. Reasons and excuses abound, but there’s no biggie I can point to and say, “that’s the one you can blame.”
Well, that’s what I tell myself, choosing to deny it as if acknowledgment will make it real: depression. Denial is easy with the apparent presence of cause. In addition to a handful of issues, I’m fighting a losing battle with disks going bad up and down my neck. It’s been bugging me (off and on) for the better part of twenty years, but early this year the pain escalated to a full time problem. I don’t have the energy to go through the rest of the laundry list tonight.
Me and depression go way back. It’s half-brother anxiety hangs around too. More often than not they seem to come without an obvious cause, so it was easy to dismiss my dark moods as a personal failing: an inability to shake self-pity.
Inspired by a friend, I’d made a little more progress on this post than usual this week, but the kicker was a letter I received in the mail Friday.
You may have heard about a New England company (the New England Compounding Center) responsible for a nationwide outbreak of fungal meningitis, involving a tainted batch of steroids injected near the spine to treat back pain. The letter I received told me the series of injections I received in my neck earlier this year contained a steroid manufactured by this company. The upside is there have been no confirmed cases of meningitis linked to the steroid my doctor used, but it has been recalled and physicians have been instructed by the Department of Health to notify patients.
Here’s a quote from the letter: “All of us at xxx xxxx xxxxx understand that his information is alarming and frightening. Please do not hesitate to call us about this matter.” I can’t tell you how relieved I am that I have their permission to be alarmed and frightened.
The letter provides phone numbers and web site addresses for the FDA Division of Drug Information and the Centers for Disease Control. You know what that says to my anxiety prone mind? “The CDC is expecting your call.” I don’t want to be someone the CDC is expecting to hear from.
And then there’s every hypochondriac’s dream: I’ve had half the symptoms I’m supposed to watch for since before the injections. Headache, stiff neck, nausea, and sensitivity to light… I’ve had them all with great frequency this year, either due to the pain in my neck or the migraines it’s triggered.
My goal for the next few days is to focus on the following words: “there have been no confirmed cases.” Surely there would have been one by now, right?
In the mean time, my spare thoughts are with those of you with your own problems, and anyone facing an encounter with Hurricane Sandy.
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When in life
I was really excited this morning. I surfed the web for images and maps of campus. I gave Beth ten answers for every question she asked. Maybe one in ten were pertinent to the question. I found a picture of a room from the dorm she’ll be staying in at UF. Countless pictures of my dorm came to mind. There was so much excitement and nostalgia floating around it’s hard to imagine a better high.
Some may think I’m an unhappy person but I hope Beth has even a fraction of my good fortune.
Cheryl and Beth backed out the driveway and quickly disappeared. Cheryl will be back tomorrow, Beth next week. But it’s not hard to imagine this morning was a glimpse of the future… a future that’s sprinting to the present, where weeks become semesters and semesters become a new life.
I hope we’ll be ready.
Beth left with a grin, maybe even as excited as me. I hope she returns with a bigger one, with memories of her own and an itch to create a lot more.